Shipping Policy

Effective Date: 2/14/2026
Company Name: Runestone Costumes
Website: runestonecostumeco.com
Contact Email: runestonecostumeco@gmail.com

 

All orders are processed within [1–5] business days (excluding weekends and holidays).
 

Because we operate as a dropshipping business, items are shipped directly from our supplier partners. Processing times may vary depending on product availability and seasonal demand (especially during peak Renaissance Faire season).

You will receive a confirmation email once your order has been successfully placed and a separate email with tracking information once your order has shipped.

 

Estimated shipping times:

• United States: [5–12 business days]

• Canada: [7–15 business days]

• International: [10–25 business days]

Shipping times are estimates and are not guaranteed. Delays may occur due to:

• High seasonal demand

• Carrier delays

• Customs processing (for international orders)

• Incorrect shipping information provided at checkout

We recommend ordering early if you need your costume by a specific event date.

 

Shipping rates are calculated at checkout based on:

• Destination

• Order weight

• Shipping method selected

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

 

Once your order ships, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update in the carrier’s system.

 

Because we work with multiple supplier partners, your order may arrive in separate packages and on different dates.

You will receive tracking information for each shipment when applicable.

 

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

• We are not responsible for lost packages.

• Reshipment fees may apply.

If you notice an error in your shipping address, contact us immediately at [YourEmail@email.com].

 

Once an order has been shipped, it is the responsibility of the shipping carrier. However, we are happy to assist in resolving issues.

If your package is:

• Lost: Contact us within 7 days of the expected delivery date.

• Marked delivered but not received: Please check with neighbors and your local carrier before contacting us.

• Damaged: Contact us within 48 hours of delivery with photos of the damaged item and packaging.

We will work with the carrier and supplier to determine the appropriate resolution.

 

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

 

Some Renaissance Faire costumes may be marked as pre-order or made-to-order. Estimated production and shipping timelines will be listed on the product page.

During peak seasons, processing and shipping times may be longer than usual.

 

If you have any questions about shipping, please contact us:

Runestone Costumes
Email: runestonecostumeco@gmail.com