Refund Policy

Effective Date: 2/14/2026
Company Name: Runestone Costumes
Website: runestonecostumeco.com
Contact Email: runestonecostumeco@gmail.com

Because we operate as a dropshipping business and many Renaissance Faire costumes are specialty or seasonal items, please review this policy carefully before making a purchase.

By placing an order, you agree to the terms outlined below.

We accept returns under the following conditions:

The return request is made within [14–30] days of delivery.
The item is unused, unworn, unwashed, and in original condition.
All original tags and packaging are intact.
The item is not marked as Final Sale or Non-Returnable.

Due to hygiene and costume-specific considerations, the following items may not be eligible for return:

Worn costumes
Altered items
Clearance or final sale items
Custom or made-to-order pieces
Accessories such as wigs, hats, or undergarments (if applicable)

To initiate a return, email us at runestonecostumeco@gmail.com with:

Your order number
The item(s) you wish to return
The reason for the return
Photos (if item is damaged or incorrect)

We will provide return instructions if your request is approved.

Do not send items back without authorization.

Customers are responsible for return shipping costs unless:

The item arrived damaged
The item was defective
The wrong item was sent

Original shipping fees are non-refundable unless the return is due to our error.

Because we work with third-party suppliers, return addresses may differ from our business mailing address.

Once the returned item is received and inspected:

Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to process.
Shipping costs are non-refundable unless required by law.

If the returned item does not meet eligibility requirements, we may refuse the refund or issue a partial refund.

If your item arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery.
Include clear photos of the product and packaging.

We will arrange a replacement or refund at no additional cost to you.

We do not guarantee direct exchanges due to inventory limitations. If you need a different size or item, we recommend:

Requesting a return (if eligible).
Placing a new order for the correct item.

Orders may be canceled within [12–24 hours] of purchase.

After this period, orders may already be in processing with our suppliers and cannot be canceled.

We are not responsible for refunds in cases of:

Incorrect shipping address provided by the customer
Delays caused by carriers or customs
Packages marked as delivered by the carrier
Normal sizing variations listed in product descriptions

If you have any issue with your order, please contact us first at runestonecostumeco@gmail.com.

Filing a chargeback without contacting us may delay resolution and could result in account restrictions.

We reserve the right to dispute fraudulent chargebacks.

If you have questions about returns or refunds, contact:

Runestone Costumes
Email: runestonecostumeco@gmail.com